Making it easier for you

I always think it is very important to make sure that if we ask the public for feedback on our services, we listen and be prepared to make changes.  

One of things that some of you have told us over the last year is that our main contact number with a Stafford area code is confusing and not representative of a countywide organisation.

We took your comments on board and in response to this we have now launched our brand new general enquiries number and extended opening hours.

The new easy to remember county council number – 0300 111 8000 – has replaced the former switchboard number of 01785 223 121. Our extended opening hours mean that you can access our services from 8am–8pm Monday – Thursday, 8am–6pm on Friday and 9am–1pm on Saturday.

The phone number is charged at local rate and is part of our customer service commitment. It is important that as residents you know that you are our number one priority and we need to be here at times to suit you.  

The more convenient hours are crucial. The former number was only available during ‘office’ hours, which is obviously not ideal for people who work those hours too. 

We also felt there was a need to get away from a Stafford dialling code. Stafford is important, but Staffordshire is a large, diverse county, and all parts are of equal importance to us.

Make sure you all remember to make a note of the number or pop it in your mobile phone.

My family and I will heading back home tomorrow and it’ll be straight back to county council business and work on the farm for me. Look out for my post in response to the budget announcements on Tuesday.

Bye for now

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