Posts Tagged ‘Senior Manager’s Conference’

The importance of listening

Monday, January 20th, 2020

For me, the highlight of a very varied and interesting week was our first LEAD Conference of the year on Tuesday afternoon, which brings together 100+ of the county council’s senior leaders, managers and members of cabinet four times per year.  Regular readers will be familiar with my theme of opportunity for Staffordshire County Council as we enter the new decade, and that came out strongly in the discussions.  This grouping of people is, for me, pivotal to success, as the attendees are the leaders and managers who will take the county council’s strategy, convert it into tactics and make it real.  I was hugely impressed with the energy and morale of everybody there.  I believe that we are ready.

Our external speaker, Simon Eastwood of Blue Starfish, gave an excellent session on communication, focussing on how we speak and how we listen.  Some readers may remember Simon from previous work which he has done with us, but it was the first time for me, and I was hugely impressed.  He told us about the three levels of listening, and it reminded me of my efforts when I first came to Staffordshire of bearing down on our meetings culture.  I think that we have got better, but I brought it up with the group, and the feeling was that we should remind ourselves of the basics.  In essence, let’s make more time for doing meaningful things rather than sitting in meetings.  If you’re checking your emails while sat in a meeting, you should ask yourself what you’re doing there, as you’re not listening at Simon’s third level, where you’re taking in the non-verbal communication as intently as the words.  Equally, can we have another go at timings?  Let’s try to complete a half-hour meeting in 20 minutes and a one-hour meeting in 45 minutes.  That leaves time to do other things, like emails, with complete attention. 

I’ll share one last thing that Simon mentioned, which absolutely rang a bell with me.  If you feel, when talking to somebody, that there’s nowhere else that you’d rather be, discussing any other subject, or with anyone else, then your partner in the conversation has made a great achievement in empathy and leadership.  I know a number of people who fit that description, and my challenge to us all is to be that person.  Have a good week.

Senior Manager’s Conference, and a thank you to the Emergency Duty Team

Monday, January 14th, 2019

Continuing with my theme of renewal and energy in 2019, I was enormously grateful for the enthusiasm and engagement that our leadership demonstrated at this week’s Senior Managers’ Conference at Yarnfield.  The central theme was raising our eyes from the here and now and looking to where we want to go.  To use a motoring analogy, we’ve spent a lot of time under the bonnet in the past year, and now we need to get back into the driving seat and get moving. 

One of the highlights for me in 2018, which was one of the busiest years that I’ve ever experienced, was the increased engagement of the Wider Leadership Team in our thinking and planning.  We have created a level of understanding and knowledge across the organisation that allows us to become much more than a sum of the parts – we wouldn’t have achieved the results which we did in terms of the MTFS, the strategy, and the People Strategy to name but three, if we hadn’t had that engagement.  The Peer Challenge in September found great strengths in the knowledge levels and capability of our Members and Officers, and highlighted the WLT as a particular strength.  I want now to extend that into the Operational Management Team, the level below.  In simple terms, the WLT take the strategic idea from Cabinet and SLT and convert it into the tactical plans required for delivery – the OMT then deliver on those plans for the benefit of Staffordshire’s residents.  Thursday’s conference took a slightly novel form with much more conversation and feedback on 2019’s themes than in previous events, and heralds the first of a regular series of these events involving the OMT in landing our delivery plans.   I predict that this will have a similarly transformative effect.

And finally, I wanted to say a big ‘thank you’ to our Emergency Duty Service (EDS) team.  As you will have no doubt seen on the news, last Wednesday a lorry found to be harbouring 27 migrants was picked up by police on the M6.  Amongst the 27 were four children, so our Emergency Duty Service had to work quickly in tough circumstances to ensure we had everything in place to support these children.  Our EDS team do very difficult job, and this incident was particularly trying.  I wanted to say thanks for their professionalism and the speed in which they worked to ensure these children were getting the right support.