The importance of listening

For me, the highlight of a very varied and interesting week was our first LEAD Conference of the year on Tuesday afternoon, which brings together 100+ of the county council’s senior leaders, managers and members of cabinet four times per year.  Regular readers will be familiar with my theme of opportunity for Staffordshire County Council as we enter the new decade, and that came out strongly in the discussions.  This grouping of people is, for me, pivotal to success, as the attendees are the leaders and managers who will take the county council’s strategy, convert it into tactics and make it real.  I was hugely impressed with the energy and morale of everybody there.  I believe that we are ready.

Our external speaker, Simon Eastwood of Blue Starfish, gave an excellent session on communication, focussing on how we speak and how we listen.  Some readers may remember Simon from previous work which he has done with us, but it was the first time for me, and I was hugely impressed.  He told us about the three levels of listening, and it reminded me of my efforts when I first came to Staffordshire of bearing down on our meetings culture.  I think that we have got better, but I brought it up with the group, and the feeling was that we should remind ourselves of the basics.  In essence, let’s make more time for doing meaningful things rather than sitting in meetings.  If you’re checking your emails while sat in a meeting, you should ask yourself what you’re doing there, as you’re not listening at Simon’s third level, where you’re taking in the non-verbal communication as intently as the words.  Equally, can we have another go at timings?  Let’s try to complete a half-hour meeting in 20 minutes and a one-hour meeting in 45 minutes.  That leaves time to do other things, like emails, with complete attention. 

I’ll share one last thing that Simon mentioned, which absolutely rang a bell with me.  If you feel, when talking to somebody, that there’s nowhere else that you’d rather be, discussing any other subject, or with anyone else, then your partner in the conversation has made a great achievement in empathy and leadership.  I know a number of people who fit that description, and my challenge to us all is to be that person.  Have a good week.

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One Response to “The importance of listening”

  1. Michelle Ashton says:

    Are there plans for more people from the council to get the opportunity to hear from Simon, it sounds interesting?